At Richmond Public Library, we strive for the highest level of customer service in all areas of the library, including our website www.yourlibrary.ca. When you visit our site, some personal information is collected and used to provide better and more convenient service.
This privacy statement describes what happens when you visit and use our website. This statement abides by the privacy guidelines outlined in the provincial Freedom of Information and Protection of Privacy Act (FOIPPA).
Collecting Personal Information
Some areas of the site that ask for personal information include our 1-on-1 Help Form, Library Card Application and the Purchase Suggestion Form. Also, when you register for library programs through our website, your name, contact information, and the program description is recorded in our database. This allows us to verify and secure your spot in the program.
Disclosure of Personal Information
We will not sell or otherwise make available personal information that we have collected about you to outside parties. We may disclose personally-identifiable information in response to a subpoena, court order or a specific request from a law enforcement agency to assist in an investigation, or as required by law. As a public body, we abide by the privacy guidelines outlined in the provincial Freedom of Information and Protection of Privacy Act (FOIPPA).
Photo Procedure (Promotional photo-taking in library spaces)
During library programs and events, library staff may take photos and videos to be used for promotional purposes by the library. If you would prefer not to have your picture taken, please speak to a library staff member. Participants of online programs and events are asked to not take screenshots and/or record programs.
When you visit the library’s website, the web server automatically logs and stores the date and time of your visit; the IP address assigned to your computer; the type and version of the browser you use; the operating system on your computer; and the Web address of the site that referred you to our site. This information is kept for statistical purposes to improve web services.
As the library uses Google Analytics for the purpose of website use analysis, the following statement is mandated by Google’s terms of service:
Please note that if you choose to block Google’s cookie you will not lose any library website functionality as is suggested above.
Our website contains links to external sites not maintained by Richmond Public Library. We are not responsible for the content of external sites or for your privacy when you disclose information to other websites.
All online transactions involving sensitive information, such as your credit/debit card number, are conducted using a SSL (Secure Socket Layer) protocol connection. This connection provides increased security to the information as it is transmitted to our website.
Any significant changes to this privacy statement will be highlighted on the website prior to the change taking effect, to allow time for feedback and comments from the community.
Privacy in Other Library Service Areas
This statement covers privacy on the website. Privacy statements for other areas, such as circulation information, are being developed and will be posted as soon as they are complete.
Last Updated: June 2017.
Public Internet and Technology Policy
Richmond Public Library (the “Library”) provides access to the internet, public computer stations, and other electronic devices to:
- Support both individual and self-conducted education as well as formal education at all levels.
- Ensure access for citizens to all sorts of community information.
- Facilitate the development of information and computer literacy skills.
The Library’s Public Internet & Technology Policy applies to all types of computers and mobile devices, both owned by the Library and used on the Library’s premises or network.
The Library reserves the right to modify these policies and guidelines when and where appropriate.
As the Internet is an unregulated, worldwide environment, the Library takes no responsibility for the content or quality of information. Customers should be aware that the Internet is not a secure medium and that third parties may be able to obtain information about customers’ activities.
The Library does not manage or filter the content of the information accessed on the internet on its public workstations or Wi-Fi network, with the exception of designated children’s workstations. This policy is in keeping with the Library’s long-standing tradition of providing a safe and welcoming environment for children where they may find materials that are both age-appropriate and of interest to them. However, the Library assumes no responsibility for the accuracy and effectiveness of any installed filter. Unfiltered internet access will continue to be provided in other areas of the Library, and the Library will not limit children’s access to these stations. Parents and guardians are reminded that the restriction of a child’s use of a Library computer, including internet and wireless access, is their responsibility.
The Library provides access to the internet, computers, and other electronic devices because of their overwhelming value to the community. Safe, effective use of the Internet is best achieved when the Library and customers co-operate in providing a learning environment that is safe and comfortable for all. Both the Library and internet/technology customers have responsibilities in this regard.
The Library will:
- Make available an open Wi-Fi network, as well as public workstations for internet access, word processing, and other public information needs.
- Provide a workstation use policy that ensures equitable access to the Internet and efficient use of resources.
- Provide a safe, welcoming environment for all its members.
- Protect the privacy of its customers and maintain the confidentiality of their legitimate use of internet and technology resources by implementing reasonable security and confidentiality measures to the best of its ability.
- Train library staff in the effective, safe use of the internet, how to provide effective internet orientation training programs for the public; and how to effectively carry out this Public Internet & Technology Policy.
- Promote public awareness of the Public Internet & Technology Policy.
- Enforcing this policy and taking appropriate action in response to violations.
- Use the library’s internet and technology resources in a responsible, ethical, and legal manner. Follow all applicable laws, regulations, and library policies related to internet and technology use.
- Recognize that the internet contains a wide variety of resources, including those that some may consider controversial or offensive. Respect the sensibilities of others when accessing sites that may reasonably be offensive to others.
- Be knowledgeable of what the internet contains and develop skills in navigating the internet to ensure they are accessing the sites they want.
- Exercise caution when sending personal and financial information via the internet.
- Assume responsibility for supervising their child’s access to the internet and ensure that the child is educated on internet safety and navigating skills.
- Assume responsibility for saving their work and protecting their privacy by logging out at the end of their session.
- Be aware that use of the internet for illegal purposes, including copyright violation, is prohibited and may result in prosecution.
- Not install or use any software or hardware that may compromise the security or confidentiality of the Library’s internet and technology resources or the data stored on them, including but not limited to tracking devices such as keyloggers.
- Report any suspected security breaches or other violations of this policy to library staff.
- Respect the confidentiality of any information they may access or receive through the Library’s internet and technology resources, and must not disclose this information to unauthorized individuals.
- Computer access is available to library customers with a valid library card, or with a One Day Pass.
- Library cards are non-transferrable – you must use your own card to log in.
- Library cards with fines in excess of $25 and/or outstanding billed items must be paid at the 1st Floor Ask Me desk in advance of computer use.
- To maintain a safe computer environment, the library retains web logs and log in information for identification purposes in case of misuse.
Sessions and Time Extensions
- Initial computer sessions are 45 minutes each, extensions are allowed.
- You have a maximum of 180 minutes of computer use per day.
- Depending on availability of computers, additional time may be allowed at the discretion of staff.
Library customers must use the internet and technology resources provided by the Library in a responsible, ethical, and legal manner. Customers must comply with all applicable laws, regulations, and library policies, and must not engage in any activity that is illegal, harmful, or interferes with the rights of others.
Improper use of computers will result in suspension of library privileges. Examples of improper use include but not limited to:
- Accessing sites or transmitting materials that violate any Canadian federal or provincial law, such as defamatory, discriminatory, or obscene materials.
- Installing or using any software or hardware that may compromise the security or confidentiality of the Library’s internet and technology resources or the data stored on them, including but not limited to tracking devices such as keyloggers.
- Engaging in any activity that disrupts or interferes with the normal operation of the Library’s internet and technology resources.
- Viewing sexually explicit materials.
- Sending fraudulent, harassing, or obscene email messages.
- Violating the privacy of another library customer.
- Swearing and/or offensive language.
- Making excessive noise.
- Using other people’s library cards.
The Library cannot guarantee the security of its internet and technology resources. There is a risk that third parties may attempt to access users’ personal information, install tracking devices such as keyloggers, or engage in other malicious activities. Customers should take appropriate precautions to protect their personal information and devices.
Monitoring and Enforcement
The Library reserves the right to monitor and audit all use of its internet and technology resources. Any violation of this policy may result in disciplinary action, up to and including revocation of library privileges and/or legal action.
Customers must respect the confidentiality of any information they may access or receive through the Library’s internet and technology resources, and must not disclose this information to unauthorized individuals.
- If you have finished your work before the end of your allotted time, log off before leaving the computer to protect your privacy. The computer will automatically log you off at the end of your session.
The library is not responsible for any damages or losses that may arise from the use of its internet and technology resources, including but not limited to loss of data, viruses, or unauthorized access.
Parents and legal guardians are responsible for their children’s use of the Library’s internet and technology resources. The Library recommends that parents or guardians monitor their children’s internet use.
This policy may be updated or amended from time to time as required by changes in technology or applicable laws and regulations. Customers will be notified of any changes and must review and agree to the updated policy before continuing to use the Library’s internet and technology resources.
- For hygienic reasons the library does not lend headphones.
- Sound cannot be on without the use of headphones or ear buds.
- The Library accepts no responsibility for loss of your work or for damage to CDs, DVDs, flash drives, or disks caused by library computers or software.
- Non-alcoholic beverages in covered containers are allowed, but food is not.
Save Your Work!
You will receive warnings at 10 minutes, 5 minutes and 1 minute before the end of your session. Work that is not saved or printed before the end of your session will be lost. Files cannot be saved onto the hard drive of this computer.
Download Printable PDF Here .
Code of Conduct
The Richmond Public Library and the City of Richmond are committed to providing a safe, welcoming and respectful environment for all visitors, staff and volunteers.
Unacceptable behaviour may include such conduct as:
- A display of racist or sexually explicit images;
- Abusive, offensive or foul language, or name calling on telephone, in person or in writing;
- Behaviour that is illegal or violates policies and procedures of the Richmond Public Library or City of Richmond;
- Hurtful or humiliating comments, jokes or taunting about a person’s race, skin colour, anatomy, sexual attractiveness, attire, age, gender, marital status, sexual orientation, mental or physical disability, etc.;
- Intimidation that includes staring or stalking;
- Persistent rudeness, bullying, taunting or patronizing behaviour;
- Physical assault or violence;
- Refusal to follow the directions of staff;
- Unwelcome physical contact including sexual advances;
- Vandalizing personal belongings or property of the City of Richmond or Richmond Public Library;
- Words, gestures, actions, images or displays that may humiliate, ridicule, insult or degrade.
Please report unacceptable behaviour to library staff.
All visitors are expected to behave respectfully towards others. Failure to comply with the Code of Conduct may result in being asked to leave, and possible suspension.
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Diversity and inclusion statement
The Richmond Public Library is committed to fostering an environment of respect, tolerance and understanding. Libraries have a responsibility to support a culture that recognizes diversity and fosters social inclusion.
The library strives to deliver inclusive service, recognizing and affirming the dignity of those we serve, regardless of heritage, education, beliefs, race, religion, gender, age, sexual orientation, gender identity, physical or mental capabilities, or income. The library takes action to ensure that people can enjoy our services free from attempts by others to impose values, customs or beliefs.
The Richmond Public Library makes diversity and inclusion a priority in planning and decision making related to staffing, collections and service development.
Library staff will work with our communities to create services that our diverse communities identify as respectful, inclusive and accessible.
The Richmond Public Library Board endorses the Statement on Diversity and Inclusion as set out by the Canadian Federation of Library Associations.
Download Printable PDF here .